Refund Policy

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At Camino Del Corazon, we take pride in offering premium-quality cacao products crafted with care and intention. Your satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

 

Eligibility for Refunds/Exchanges 

To be eligible for a refund, please ensure the following:

• You purchased the product directly from our website or Ava personally.

• Your refund request is made within 14 days of receiving your order.

• The product is unused, unopened, and in its original packaging.

• You provide proof of purchase (e.g., order number or receipt).

 

Non-Refundable Items

We cannot offer refunds on:

• Opened or used cacao products (due to food safety standards)

 

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery. Email us at info@camino-del-corazon.com with your order number, a description of the issue, and clear photos. We’ll gladly send a replacement or issue a full refund, depending on the situation.

How to Request a Refund

1. Email us at info@camino-del-corazon.com with the subject line “Refund Request – Order #[Your Order Number]”.

2. Include a brief explanation and any relevant photos.

3. Once approved, you’ll receive instructions on how to return the item (if applicable).

 

Refund Processing

Once we receive and inspect your returned item, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days.

 

Shipping Costs

Original shipping charges are non-refundable. Return shipping is the responsibility of the customer unless the return is due to our error (e.g., wrong item or damaged product).